Your privacy matters to us. This policy explains what personal information we collect, why we collect it, how we use it, and the rights you have over your data.
You have full rights to access, correct, or delete your personal data at any time.
Your RightsThis Privacy Policy describes how Cool Enterprises ("we", "us", "our") collects, uses, stores, and protects your personal information when you use our website or purchase from us. We are committed to handling your data responsibly and in accordance with applicable Malawian laws.
Cool Enterprises is a technology retail business operating in Malawi. We operate the website at coolenterprises.com and associated services. As the data controller, we are responsible for how your personal information is collected, processed, and stored.
This Privacy Policy applies to all personal information we collect through our website, in-store interactions, customer support communications, newsletter subscriptions, and any other interactions you have with us. By using our website or services, you consent to the data practices described in this policy.
If you are under the age of 18, please review this policy with a parent or guardian before providing us with any personal information. We do not knowingly collect data from children under 13 without verifiable parental consent.
We collect different categories of personal information depending on how you interact with us. The table below summarises the main types of data we collect.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | First name, last name, username | Account creation, order processing |
| Contact Data | Email address, phone number, postal address | Order delivery, customer support |
| Transaction Data | Order history, purchase amounts, payment method used | Fulfilment, refunds, fraud prevention |
| Technical Data | IP address, browser type, device type, pages visited | Security, analytics, site improvement |
| Profile Data | Account preferences, wishlist, product reviews | Personalisation, service improvement |
| Marketing Data | Email subscription status, communication preferences | Newsletters, promotional communications |
| Communication Data | Contact form messages, support enquiries, WhatsApp chats | Customer support, record keeping |
We do not collect or store full payment card details. All card transactions are processed securely by PayChangu and subject to their privacy policy. We only receive a confirmation of payment status and a transaction reference number.
When you visit our website, we automatically collect certain technical information through cookies and similar technologies, including your IP address, browser and device type, referring URLs, pages visited, and the date and time of your visit. This data is used for security, analytics, and improving our website experience.
We use your personal information only for the purposes for which it was collected, and only where we have a lawful basis to do so. The primary purposes are:
With your consent, we may send you promotional emails, newsletters, and special offer notifications. You can opt out at any time by clicking the unsubscribe link in any email, or by contacting us directly. Withdrawing consent will not affect the lawfulness of any processing already carried out.
We will never sell your personal data to third parties for their own marketing purposes. Your data is not a product.
We share your personal data only when necessary and only with parties who are required to keep it secure and confidential. We do not sell, trade, or rent your personal information to third parties.
In the event that Cool Enterprises undergoes a business restructure, merger, or sale, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you in advance of any such transfer and your data will continue to be handled in accordance with this Privacy Policy.
We will never share your personal data with advertisers, data brokers, or any third party for their own commercial use without your explicit consent.
Our website uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and understand how visitors use our site.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for the website to function — login session, shopping cart, security tokens | Session / up to 30 days |
| Functional | Remember your preferences such as language and region settings | Up to 1 year |
| Analytics | Understand how visitors use the site to improve performance and content | Up to 2 years |
| Marketing | Track visits from social media or email campaigns (only with consent) | Up to 90 days |
You can control or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the website, including your ability to add items to your cart or complete a purchase. Most browsers allow you to view, manage, block, and delete cookies via the browser settings menu.
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction.
No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security. We will notify you promptly in the event of a data breach that is likely to affect your rights.
You have a number of rights in relation to the personal data we hold about you. You can exercise any of these rights by contacting us at sales@coolenterprises.com. We will respond within 30 days.
Request a copy of all personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data ("right to be forgotten").
Object to processing for direct marketing or other purposes.
Receive your data in a structured, machine-readable format.
Request that we limit how we process your data in certain circumstances.
Withdraw marketing consent at any time without penalty.
Complain to us or a relevant supervisory authority if dissatisfied.
To exercise any of these rights, please email us at sales@coolenterprises.com with the subject line "Data Rights Request" and include your full name, email address on file, and a description of your request. We may need to verify your identity before processing the request.
We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law. The following retention periods generally apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Customer account data | For the life of the account + 3 years after closure | Legal compliance, dispute resolution |
| Order and transaction records | 7 years | Tax and financial regulations (Malawi Revenue Authority) |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent, compliance |
| Contact form submissions | 2 years | Customer support records |
| Technical logs (IP, access) | 90 days | Security monitoring |
| Newsletter subscriptions | Until unsubscribed + 90 days | Delivery, compliance |
When personal data is no longer required, it is securely deleted or anonymised. Where anonymisation is used, the resulting data cannot be used to identify you and may be retained indefinitely for statistical purposes.
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal data from children under 13 years of age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at sales@coolenterprises.com and we will take steps to delete that information.
Users between the ages of 13 and 17 may use our website only with the involvement and consent of a parent or guardian. By placing an order or creating an account, you represent that you are at least 18 years of age or have obtained parental consent.
Our website may contain links to third-party websites, including manufacturer product pages, social media platforms, and payment gateways. These sites operate independently of us and have their own privacy policies.
We have no control over the content, privacy practices, or security measures of these third-party websites. We recommend that you review the privacy policy of any site you visit via a link from our website. Clicking a third-party link does not imply our endorsement of that site or its privacy practices.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will update the "Last Updated" date at the top of this page.
For significant changes that affect your rights, we will notify registered customers by email before the changes take effect. Your continued use of our website after the changes are posted constitutes your acceptance of the revised policy.
We encourage you to review this Privacy Policy periodically. You can always find the most current version at coolenterprises.com/privacy-policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please contact our team:
We aim to respond to all data-related enquiries within 5 business days. For formal data rights requests, please allow up to 30 days as required by applicable law.
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